Salon Policy

1. Cancellation & No-Show Policy

Please provide at least 48 hours notice for cancellations or rescheduling.
Cancellations with less than 48 hours notice may result in a cancellation fee of up to 50% of the service cost.
No shows will forfeit their deposit.

Services: No refunds are offered once services are completed. If you are unhappy with your result, please notify us within 48 hours so we can offer a complimentary adjustment where possible.
Products: Returns are only accepted on unused, unopened products within 7–14 days of purchase with proof of receipt. For hygiene reasons, opened or used products cannot be returned.
Deposits: All deposits are non-refundable. However, with at least 48 hours notice, deposits may be transferred to a future booking. Refunds will only be considered in exceptional circumstances at the salon’s discretion.

A 20% deposit is required to secure all bookings.
Deposits are non-refundable.
With at least 48 hours’ notice, your deposit can be transferred to a future appointment.
Refunds will only be considered in exceptional circumstances, at the discretion of the salon.

4. Pricing Policy

All listed prices are starting prices. Final costs may vary based on each client’s individual hair needs, including length, thickness, and the amount of product or time required to achieve your desired result.
To ensure accurate pricing, we recommend a consultation, either in person or by message, so we can provide a personalised quote tailored to your goals.

Results may vary depending on your hair’s history, condition, and at home care.
We will always strive to achieve your desired outcome, but no specific result can be guaranteed.

Clients must inform us of any allergies, scalp conditions, or sensitivities prior to services.
A patch test is recommended for colour or chemical treatments at least 48 hours before your appointment.
The salon will not be held responsible for reactions where health information has not been disclosed.

By booking a service, you acknowledge that certain treatments involve risks (e.g. chemical services, extensions).
The salon is not liable for damage caused due to undisclosed information, external factors, or lack of aftercare.

Aftercare advice will be provided at the end of your service.
The salon is not responsible for issues arising from failure to follow aftercare instructions.